SaaS Product · Shopline Support App
Shopline data,
right inside
Zendesk.
Match customers automatically and view orders, payments, and shipping timelines without leaving the ticket. Built for support teams using Shopline and Zendesk.
14-day free trial · No credit card required
Trusted by support teams worldwide
Everything your support team needs
Stop switching tabs. All the Shopline data your agents need is available directly in Zendesk.
Smart Customer Matching
Automatically match Zendesk ticket requesters to Shopline customers by email or phone number. No manual lookup required.
Complete Order History
View all orders, line items, prices, statuses, and timelines for any customer — directly inside the Zendesk ticket sidebar.
Real-time Shipping Tracking
Monitor fulfillment status and shipping carrier updates in real time. Know exactly where every package is without leaving Zendesk.
Order Operations
Process refunds, cancel orders, and create new orders directly from Zendesk on Professional and Enterprise plans.
Multi-tenant Architecture
Complete data isolation for each Zendesk account. Each tenant has its own secure configuration and permission scope.
Advanced Search & Filter
Search by order ID, customer name, email, or phone. Filter by status, date range, and amount for instant access.
Up and running in minutes
No complex setup. No engineering required. Just connect and go.
Sign up
Create your OmnigaTech account and choose a plan that fits your team size.
Connect Zendesk
Enter your Zendesk subdomain to link your account. Takes less than 60 seconds.
Start resolving
Your agents immediately see Shopline order data in every ticket sidebar.
Simple, transparent pricing
Start free. Scale as your team grows.
Basic
Perfect for small support teams
- —Customer matching
- —Order history
- —Basic shipping info
- —Email support
- —Up to 5 agents
Professional
PopularFor growing support teams
- —Everything in Basic
- —Advanced search & filters
- —Refund & cancellation actions
- —Priority support
- —Up to 50 agents
- —API access
Enterprise
For large organizations
- —Everything in Professional
- —Unlimited agents
- —Full order operations
- —Dedicated account manager
- —99.9% SLA
- —Custom training
All plans include a 14-day free trial. See full pricing details →
Ready to speed up your support team?
Join hundreds of support teams who resolve tickets faster with Shopline data in Zendesk.